faqs | Pastel Collections


Pastel F.A.Q.s


How much is shipping if I order online?

Standard ground shipping is $4.95 on all orders within the continental U.S. Shipping is free on all orders over $150.

You can email or call the customer service at info@pastelcollections.com or 866-615-8870 ext. 102 and request a return label and then send it back to us and we will refund you once we receive the order, minus the cost of the label. Click here to read our full Return Policy.

You have 5 days from receiving your order to send back any current season item to receive a full refund. Any sale items or previous season items are final sale.  For more info please check out our return policy

You can call the customer service line and ask to cancel it, as long as it has not left our facility, which is usually within a 1-2 business days.

Not at this time. Currently we can only ship within the continental U.S.

Orders usually arrive within 3-7 business days, depending on your location.

Unfortunately no, only items that show preorder quantity available in that specific color are available now for preorder.